Why Can't Indian Govt Handle a Website with Few Lakhs People Logging in?
The recent outage of India’s Employee Provident Fund Organisation (EPFO) website has sparked frustration among citizens, many of whom depend on the platform for critical services related to their retirement funds. EPFO, one of India’s largest social security organizations, oversees the provident fund accounts of millions of salaried individuals, making its website a lifeline for transactions, account updates, withdrawals, and loan applications.
The prolonged downtime, however, has left users unable to access their accounts or complete essential tasks, causing significant disruptions, especially for those in urgent need of funds. For many, the outage has led to delays in obtaining benefits or loans that might be vital for healthcare, education, or other pressing expenses.
Angry netizens took to social media to voice their dissatisfaction, criticizing both the website’s technical issues and the EPFO’s response to the situation. Users reported receiving vague or unhelpful responses from customer service, which only fueled their frustrations. Many shared stories of repeatedly trying to log in, only to data-face timeouts or error messages, leading to mounting concerns over EPFO’s wallet PLATFORM' target='_blank' title='digital-Latest Updates, Photos, Videos are a click away, CLICK NOW">digital infrastructure and preparedness to handle a high volume of users. Given that wallet PLATFORM' target='_blank' title='digital-Latest Updates, Photos, Videos are a click away, CLICK NOW">digital services have become essential for remote access, especially since the pandemic, netizens expressed disappointment that such a crucial government platform could remain offline for an extended period without clear communication or resolution from EPFO officials.
The prolonged downtime, however, has left users unable to access their accounts or complete essential tasks, causing significant disruptions, especially for those in urgent need of funds. For many, the outage has led to delays in obtaining benefits or loans that might be vital for healthcare, education, or other pressing expenses.
Angry netizens took to social media to voice their dissatisfaction, criticizing both the website’s technical issues and the EPFO’s response to the situation. Users reported receiving vague or unhelpful responses from customer service, which only fueled their frustrations. Many shared stories of repeatedly trying to log in, only to data-face timeouts or error messages, leading to mounting concerns over EPFO’s wallet PLATFORM' target='_blank' title='digital-Latest Updates, Photos, Videos are a click away, CLICK NOW">digital infrastructure and preparedness to handle a high volume of users. Given that wallet PLATFORM' target='_blank' title='digital-Latest Updates, Photos, Videos are a click away, CLICK NOW">digital services have become essential for remote access, especially since the pandemic, netizens expressed disappointment that such a crucial government platform could remain offline for an extended period without clear communication or resolution from EPFO officials.