Big relief is coming for millions of
LPG consumers in India. The
Petroleum and Natural Gas Regulatory Board (PNGRB) is finalizing an
LPG Interoperability and Portability Framework that will allow customers to
change their gas provider without applying for a new connection.This system will work much like
mobile number portability (MNP), where you can keep your number but change your service provider.
🚚 Why This Move?Currently, once you take a gas connection with
Indane, Bharat Gas, or hp Gas, you are tied to that distributor. If the distributor delays delivery or provides poor service, the consumer has
no option but to tolerate it.The new framework will bring
flexibility, competition, and faster service, directly benefiting the customer.
🔑 How LPG Portability Will WorkSingle Database of Consumers – All gas companies will be linked under one national database.
Choose Your Provider – If you are unhappy with service, you can
switch to another LPG company while retaining the same consumer ID.
No New Documents Needed – Aadhaar and KYC will already be verified, so customers won’t need to submit paperwork again.
No Cylinder Exchange Hassle – You won’t have to surrender your old cylinder or regulator; interoperability will ensure
same equipment works across providers.
Digital Porting Process – Switching will be as easy as applying online or through a mobile app.
Benefits for ConsumersFaster Delivery: Competition among providers will push distributors to deliver on time.
Better customer Service: Consumers will no longer be stuck with inefficient suppliers.
Transparency: All transactions will be digitally recorded, reducing chances of malpractice.
Freedom of Choice: Just like telecom portability, LPG users will have the
power to choose.
📅 When Will It Start?According to reports, PNGRB is in the
final stages of drafting the framework, and rollout is expected in
phases starting 2026. Initially, portability may be launched in
metros and tier-1 cities, before expanding nationwide.
📌 Final WordWith LPG portability, consumers will finally get the
right to choose their gas provider, ensuring
timely delivery, better service, and hassle-free switching. This marks a big step toward
consumer empowerment in India’s energy sector.
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