AT&T outage in US impacts thousands
On Wednesday, there were disruptions that prevented thousands of AT&T users in the US from using their phones to send or receive messages or make calls for many hours. As a result, their phones were left in SOS mode.
Up to 5,800 reports had been submitted by 6:46 p.m. local time on tuesday, when the outage started. Major cities including Tennessee, florida, Los Angeles, and Arkansas were among those affected by the outage.
Speaking to CNN, an AT&T representative said that the outage could have been caused by a "software issue" and that steps had been taken to fix it.
Up to 5,800 reports had been submitted by 6:46 p.m. local time on tuesday, when the outage started. Major cities including Tennessee, florida, Los Angeles, and Arkansas were among those affected by the outage.
Speaking to CNN, an AT&T representative said that the outage could have been caused by a "software issue" and that steps had been taken to fix it.
CNN cited an AT&T representative as stating, "We are working to address a software issue that may affect the ability of a limited number of our customers to connect to our wireless network."
According to CNN, the representative stated, "Maintaining our customers connected is our top priority, so we appreciate their patience as we work to resolve this issue."
The emergency services of Hawkins County, Tennessee, made an announcement earlier on tuesday stating that an AT&T wireless service outage "may affect the ability of some AT&T wireless customers to reach our 911 center."
According to CNN, the representative stated, "Maintaining our customers connected is our top priority, so we appreciate their patience as we work to resolve this issue."
The emergency services of Hawkins County, Tennessee, made an announcement earlier on tuesday stating that an AT&T wireless service outage "may affect the ability of some AT&T wireless customers to reach our 911 center."
The organization also advised people to phone its non-emergency line if they were having trouble connecting with 911 in a post on X.
Comparably, florida police said that there was a "reported outage with our non-emergency and district phone lines," although they clarified that this did not impact 911 service.
Some AT&T wireless callers "may have issues calling 911," according to Pinole, california police, but "landlines as well as other wireless carriers not affected."
Similar disruptions that prevented thousands of AT&T users in the US from using their phones to send or receive messages or make calls occurred earlier in february of this year.
Comparably, florida police said that there was a "reported outage with our non-emergency and district phone lines," although they clarified that this did not impact 911 service.
Some AT&T wireless callers "may have issues calling 911," according to Pinole, california police, but "landlines as well as other wireless carriers not affected."
Similar disruptions that prevented thousands of AT&T users in the US from using their phones to send or receive messages or make calls occurred earlier in february of this year.