⚡ How to Change the Mobile Number Linked to a Prepaid Electricity Meter

Kokila Chokkanathan
If your prepaid electricity meter is linked to an old or inactive mobile number, you can update it easily. The process depends on your electricity board, but the steps are usually similar across India.

This guide applies to most prepaid smart meters used by state electricity boards.

📱 Why You Should Update Your mobile Number

Updating your mobile number helps you:

  • 📲 Receive recharge alerts and balance SMS
  • ⚡ Get power cut and usage notifications
  • 💳 Track prepaid balance easily
  • 🔐 Avoid losing control of your meter account
🧾 Methods to Change mobile Number

🟢 1. Online Method (If Your electricity Board Supports It)

Many state electricity boards allow updates via their website or app.

Steps:

Visit your state electricity board portal

Log in using your consumer number

Go to Profile / Account Settings

Select Update mobile Number

Enter new number and verify OTP

Submit request

👉 New number is usually updated within 24–48 hours.

🟡 2. mobile App Method

If your electricity provider has an app:

  • Open the official app
  • Login with consumer ID
  • Go to Profile Settings
  • Tap “Change mobile Number”
  • Verify with OTP
🟠 3. Visit electricity office (Offline Method)

If online option is not available:

What to do:

  • Visit your local electricity board office
  • Carry:
    • Consumer ID / Bill
    • Aadhaar or ID proof
    • Old mobile number (if available)
  • Fill mobile update form
  • Submit request at counter
🔵 4. Through customer Care

You can also:

  • Call electricity board helpline
  • Request mobile number update
  • Provide consumer details for verification
Some boards may still require in-person confirmation.

⚙️ 5. Smart Meter Recharge App Update

If you use prepaid recharge apps:

  • Update number in the same account linked to your meter
  • Re-link consumer ID if required
⚠️ Important Things to Remember

  • ✔ Only registered owner can change mobile number
  • ✔ OTP verification is mandatory
  • ✔ Avoid sharing meter details with unknown agents
  • ❌ Do not use unofficial apps or websites
🧠 Common Issues & Fixes

❌ Not receiving OTP

  • Check old SIM still active
  • Contact electricity board support
❌ Number not updating

  • Visit nearest office with ID proof
❌ Meter not linked properly

  • Request “re-verification of consumer details”
📌 Conclusion

Changing the mobile number linked to a prepaid electricity meter is a simple process that can be done online, via app, or by visiting your electricity office. Keeping your number updated ensures smooth communication and better control over your electricity usage.

 

Disclaimer:

The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of any agency, organization, employer, or company. All information provided is for general informational purposes only. While every effort has been made to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, or suitability of the information contained herein. Readers are advised to verify facts and seek professional advice where necessary. Any reliance placed on such information is strictly at the reader’s own risk.

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