Call Forwarding Scam: How Cybercriminals Hijack Your Phone and How to Protect Yourself
Cybercriminals are constantly finding new ways to exploit unsuspecting users, and call forwarding scams have emerged as a serious threat. This scam tricks people into dialing special codes, allowing attackers to intercept calls and messages, potentially leading to financial and personal data theft.How the Scam WorksThe TrickScammers contact victims via calls, messages, or fake support services.They instruct the user to dial codes that often start with # or *21*, claiming it will “enhance network services” or “check balance”.The ConsequenceOnce the code is dialed, all incoming calls can be forwarded to the scammer’s number.Attackers can listen to calls, steal OTPs, and access sensitive accounts such as banking apps or social media.Who Is at RiskAnyone who receives suspicious instructions over the phone or online.Users who follow unverified guidance from unknown callers or messages.How to Check If Your Calls Are Being ForwardedCheck Call Forwarding SettingsOpen the phone dialer on your mobile device.Dial *#21# (works on most networks) and press call.You will see the status of call forwarding for voice, SMS, and data.Disable Unauthorized ForwardingIf forwarding is active without your consent, disable it:Dial ##21# to deactivate call forwarding.You can also check call forwarding settings in your phone’s settings menu.Tips to Stay Safe
- Never dial unknown codes suggested by strangers or unverified sources.
- Verify with your telecom operator if someone asks you to dial service codes.
- Use strong security measures like 2FA and avoid sharing OTPs or banking details over phone.
- Regularly check your call forwarding status to detect unauthorized activity early.