Petrol Pump Complaints: How to Report Malpractice by Employees

Balasahana Suresh
If you spot employees at a petrol pump engaging in malpractice—like shortchanging fuel, tampering with meters, or overcharging—you don’t have to stay silent. Filing a complaint is simple and ensures accountability. Here’s how you can do it:

📞 1. Contact the petrol Pump Manager

The first step is to inform the pump manager or owner. Most malpractices are unintentional, and immediate reporting may resolve the issue on the spot. Keep a record of the date, time, and nature of the malpractice for reference.

🖥️ 2. File a Complaint Online with oil Companies

Major oil companies like Indian oil, Bharat Petroleum, and Hindustan Petroleum have dedicated online grievance portals:

  • Visit the company website
  • Fill in your details: pump location, complaint type, and description
  • Upload any evidence (receipt, photos, videos)
  • Track the status of your complaint online
📱 3. Call the Toll-Free Helpline

Each oil company provides toll-free numbers for grievance reporting:

  • Indian Oil: 1800-2333-555
  • Bharat Petroleum: 1800-22-4345
  • Hindustan Petroleum: 1800-180-3030
    Explain the issue clearly and provide pump details.
📝 4. Report to Consumer Forums

If the petrol pump fails to address your complaint, escalate it to your local consumer forum or district consumer protection office. Filing a formal complaint ensures that legal action can be taken against repeated malpractice.

📷 5. Keep Evidence Handy

Always collect proof wherever possible:

  • Take photos or videos of irregularities
  • Keep receipts and fuel bills
  • Note the time and date of your visit
    Evidence strengthens your case and speeds up action by authorities.
💡 6. mobile Apps for Grievances

Some companies provide mobile apps for instant complaints. For example:

  • Indian oil One App
  • Bharat Petroleum SmartOil App
  • HPCL App
    These apps allow you to report issues directly from your phone, making the process faster and easier.
⚖️ 7. Know Your Rights

As a consumer, you are protected under the Consumer Protection Act, 2019. You have the right to correct quantity, quality, and billing transparency. Never hesitate to report malpractice — your action ensures accountability and fairness.


Disclaimer:

The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of any agency, organization, employer, or company. All information provided is for general informational purposes only. While every effort has been made to ensure accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, or suitability of the information contained herein. Readers are advised to verify facts and seek professional advice where necessary. Any reliance placed on such information is strictly at the reader’s own risk.

For more interesting updates click and follow Indiaherald WhatsApp channel

Find Out More:

Related Articles: