IndiGo apologises after passenger shares pic of broken luggage, promises action
Recently, Shrankhla Srivastava, a passenger on an indigo flight, expressed her displeasure on X with the way her luggage was handled throughout the trip. Srivastava shared a photo of her blue purse online with her complaint, revealing a noticeable break that was obviously caused by abusive usage. people started talking about the damage after seeing the visual proof, which brought attention to the airline's ongoing problem of mishandling luggage. Greetings, IndiGo. I appreciate you looking after my bags," Shrankhla captioned the photo.
Quick action was taken by indigo, who apologized for any trouble that had been given to Srivastava. The airline promised to 'connect' with her in order to discuss her issue and maybe provide her with a resolution or compensation. "Hello, we truly apologize for the trouble this has caused. Please give us some time so we can verify. We'll get in touch with you, wrote IndiGo.
The growing number of complaints from customers against indigo is augmented by this occurrence. Due to a number of negative experiences that customers have shared, indigo airlines has recently come under fire on social media. Concerning comments have ranged from discovering bugs on airplanes to coming across seats without cushions.